PLEASE READ OUR BOOKING POLICY CAREFULLY. BY BOOKING AND REGISTERING ON OUR WEBSITE YOU ACKNOWLEDGE YOUR AGREEMENT WITH HEAVEN NAOUSSA’S BOOKING POLICY.
Your booking confirmation number confirms your booking with Heaven Naoussa. This booking is guaranteed by your credit card number: * 50% of the booking fee will be taken as deposit to guarantee the booking at the time of booking by the credit card information you have submitted unless it is specified otherwise. * the remaining 50% booking fee is due upon arrival.
Each booking must be guarantee by a valid credit card. The card details stay in hold with us and are only used to secure the 50% deposit unless it is specified the guest would like to secure the booking differently. (ex: bank transfer). The card details are also used in case of no show and late cancellation.
We accept cancellations 21 days or more prior to the day of arrival free of charge. In the event of cancellation less than 21 days prior to the arrival the 50% deposit will be not-refundable and in case of no-show we will charge 100% of the total stay’s amount.
Cancellation or changes can be done via your online guest management account by clicking on the link "my account" found on the website. Alternatively, send an e-mail to info@heaven.naoussa.com or telephone 0030-22840 51549 (June to mid September) or on 0044-7803 411456 to cancel.
In case of no show, or departure prior to the scheduled one, the Hotel has the authority to charge the credit card provided with the full amount of the cost of the reservation.
You agree to pay for all and any of your outstanding payments/ bookings/ balances for products or services purchased or confirmed via the site. You agree that Heaven Naoussa may charge your credit card as listed in your booking for any outstanding balances, and for any additional amounts. If you would like to pay for any outstanding payments/bookings/balances with another credit card than the one used for the guarantee, or by any other means please inform Heaven Naoussa about any such changes via the “special request text box” or on the day of arrival during the check–in for the outstanding sums.
If you would like to pay for any outstanding payments/bookings/balances with another credit card than the one used for the guarantee, or by any other means please inform Heaven Naoussa about any such changes via the “special request text box” or on the day of arrival during the check – in for the outstanding sums.
You agree to provide accurate, current, and complete required information during the sign -up and booking processes.
You are entirely responsible for all provided information and a credit card guarantee. Heaven Naoussa shall not be responsible for any losses arising out of the unauthorised use of your Account.